We are hoping to re-open the Marina to all our holiday homeowners, moorers and holiday makers who have booked self-contained holiday accommodation from Monday 12th of April. We are currently contacting all our owners and holiday makers who are affected. We thank you for your patience as our team are busy answering your enquiries.
We are currently closed for accommodation bookings until after 12th April unless you are one of the exemptions under lockdown legislation such as moving to a new house, work, health or education. Full guidance can be found here. https://www.gov.uk/government/publications/further-businesses-and-premises-to-close/closing-certain-businesses-and-venues-in-england
We wish we could reopen on our usual date to everyone, but we are supportive of the Government guidance to ease the country out of this lockdown, keeping you and our communities safe.
There will be further confirmation from the UK Government on the 5th of April that this is the date we can re-open as part of the Step 2 lifting of national lockdown restrictions.
The current guidance states that only self-contained accommodation can re-open i.e. all self-catering that has its own bathroom and holiday homes for owners. Only one household is permitted unless exempt. The list of exemptions can be found here as part of the extended support bubble https://www.gov.uk/guidance/making-a-support-bubble-with-another-household#who-can-make-a-support-bubble.
Reception and the outdoor play park will be open with social distancing measures in place. Face masks must be worn in all inside areas.
Please note: The rule of six or two households applies in outdoor areas. To read more about the roadmap out of lockdown in England, please go to https://www.gov.uk/government/publications/covid-19-response-spring-2021/covid-19-response-spring-2021-summary
Test & Trace
It is still a legal requirement for hospitality/tourism and other businesses including holiday parks and campsites in England:
- to continue with track and trace work
- and to display NHS QR code poster/s so that customers can register their presence using the NHS COVID app
Please note, where customers refuse to provide contact details (either under our own track and trace arrangements or checking in with the NHS app), then all reasonable steps will be taken to prevent access to the bar areas. 'Test & Trace' app must be downloaded in advance to scan the QR code posters.
Holiday Home sales
Holiday home sales viewings will be by appointment only after the 12th of April when the Park has re-opened. Please contact us directly to arrange a timed appointment on 01524 782092
What is self-contained accommodation?
All our lodges, caravans, cottages, glamping S-Pod and holiday homes are classed as self-contained accommodation.
What is a support bubble?
Households or support bubbles of more than six people are exempt from the new rules. Support bubbles allow adults who live by themselves and single parents with children under 18 to join up with one other household. Under new rules, parents with babies under the age of one can also form a "support bubble" with another household. This means they can do things such as visit their house, stay the night, and travel together in vehicles.
Can I get my money back if I to cancel my holiday due to COVID-19 restrictions?
Yes you can book with confidence. Please note if you have a holiday booking with us and the COVID-19 situation has changed you can transfer your booking with no admin fee, accept a gift voucher or you can request a refund.
Are you open to provide accommodation for those listed in the Government exemptions?
Yes, but you will need to provide evidence that you are legally entitled to stay under the exemptions rules. Full guidance can be found here. https://www.gov.uk/government/publications/further-businesses-and-premises-to-close/closing-certain-businesses-and-venues-in-england
What happens if I feel unwell before I visit?
Do not travel if you feel unwell and please remember to follow the Government guidance and do not leave home if you or someone you live with has any of the following: a high temperature, a new, continuous cough or a loss of, or change to, your sense of smell or taste. If you or anyone in your household has any of the symptoms listed, stay at home, isolate and do not travel. Please go to www.gov.uk/coronavirus for the latest information.
We want to keep everyone on park safe, so please do not travel if you are feeling unwell or are displaying any symptoms of Coronavirus.
We place the utmost importance on the safety and wellbeing of our customers and team members. Our health and safety measures are constantly monitored to reduce the risk associated with the presence of COVID-19 in line with any changes to Government guidelines as we start to emerge from lockdown at Step 2.
We would like to say a massive thank you for all your continued support, patience and understanding as we continue to operate under these procedures/guidelines. We will update this page as the Government releases more guidance.
Please be kind and considerate to your fellow guests on park, our team, and the local community. Stay safe and well.