Telephone 01524 782092

Sales: info@tewitfieldmarina.co.uk Bookings: bookings@tewitfieldmarina.co.uk
Tewitfield Marina, Chapel Lane, Tewitfield, Carnforth, Lancashire, LA6 1JH

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Booking Terms & Conditions

  1. Contract
    In these booking conditions “Tewitfield Marina”, “Marina Holiday Cottages”, “we”, “us”, “our”, and “the company” means Tewitfield Marina Ltd.   The contract entered into is between the company and the holidaymaker hereinafter referred to as “you”, “the hirer", “the visitor” or “the guest”. The contract is effective once confirmation of the booking has been  by Tewitfield Marina Ltd.

  2. Your Booking
    You can book online at www.tewitfieldmarina.co.uk and secure a holiday property by payment via a credit/debit card.  If you do not have internet access please telephone  to confirm that a property is available on the dates you require. We will provisionally hold a property, subject to availability, to give you time to complete the Booking Form and send your payment. If, however, your holiday is to take place within  70 days of booking, we will require full payment by credit/debit card at the time of booking over the telephone.

    Please note your holiday is not confirmed until you have received confirmation from Tewitfield Marina by email, text or letter and we reserve the right to refuse any booking before we have issued the confirmation.

  3. Payment
    Payment is accepted by means of cheque, credit or debit card  All prices include Value Added Tax at the current prevailing rate.

    A deposit  of 30% of the total booking cost is required to process your booking. Please note that this deposit is non refundable. 

    The balance of the full cost of the holiday shall be payable 28 days before the commencement of the holiday.  Where the deposit has been paid by credit/debit card the balance may be automatically collected using the supplied payment details unless you contact us to agree alternative payment arrangements.  Cheques should be made payable to Tewitfield Marina Ltd and sent to Tewitfield Marina Ltd, 2 Lapwing House, Chapel Lane, Carnforth, LA6 1GP.

    Failure to make a final payment of the balance of rental, and any other agreed costs or fees within the specified time would be treated as a cancelled booking. No reminder will be sent as to the balance of payment due and in the event of not receiving the required balance the holiday will be deemed to be cancelled and all payments made forfeit and the property made available for re-letting. If a holidaymaker books the holiday less than 70 days before its commencement the full charge of the holiday shall be payable.

    On receipt of your booking the holidaymaker will be sent a confirmation of the booking and the holidaymaker is then responsible for the balance of the full cost of the holiday.    Advertised prices are subject to change without notice, however, your price is guaranteed as at the time of booking.

  4. Credit Card Payments
    A surcharge of 1.5% will apply to all payments by credit card.  There is no charge for payments made by debit card or cheque.

  5. Cancellation Policy
    We recommend that you take out holiday insurance in case you need to cancel. You must call us immediately if you want to cancel a booking and follow this up in writing. If the booking has been made through a third party agent the cancellation must be made direct through the agent. If you cancel a cancellation charge will be levied by Tewitfield Marina as shown below. This means that if you have paid the total balance of your holiday you may be entitled to a partial refund.

  6. Cancellation charge table
    Number of days before the start of your holiday when notice of cancellation is received by us    Cancellation charge
    More than 70 days    Full deposit
    29 – 70 days    50% of total holiday cost or deposit whichever the greater
    15 – 28 days    75% of the total holiday cost
    14 days or less    Total cost

  7. One Night Breaks
    Some properties may be available for one or two night breaks at short notice.  Please go online at www.tewitfieldmarina.co.uk to check availability and pricing. Alternatively please telephone us on 01524 782092 / 07760 786 270.

  8. Arrival and Departure
    Holiday properties are available from 3.00pm on the day of arrival and must be vacated by 10.00am on the day of departure, unless otherwise agreed at the discretion of the Site ManagerWe operate a ‘contactless’ checking in procedure in that a key code is issued to you shortly before arrival in respect of your designated property. The key safe is located next to the front door and directions on its use will be sent to you together with the key code. The key should be returned to the key safe on your departure. The accommodation is let within the meaning of paragraph nine of the First Schedule to the Housing Act 1988 and there is no right of occupancy beyond the stated and agreed period.

  9. Booking alterations by the company
    If, for reasons beyond our control, we need to cancel or alter the booking arrangements  we will make every effort to offer an alternative property if appropriate/available. If you do not wish to accept the alternative property offered, the company will return to you any monies paid whereupon the company’s liability will cease.

  10. Noise or disruption
    Tewitfield Marina endeavours to ensure that all our guests enjoy their stay. Consequently, we will not tolerate any disruptive noise, behaviour or abuse to our employees and/or other guests. We reserve the right to request guests and members of their party to vacate the premises/site should any behaviour of this nature occur. No refund or compensation will be made should we deem it necessary to request guests and members of their party to vacate the premises/site.

  11. Smoking
    Tewitfield Maria operates a ‘No Smoking’ policy throughout all its properties. The company reserves the right to charge a soiling charge of £150 to guests found to be smoking or there is evidence of smoking within the properties. If necessary we reserve the right to request guests and members of their party vacate the premises. No refund or compensation will be given should the company deem this action necessary.

  12. Damage or Losses
    You are responsible for leaving the accommodation in good order and in a clean condition. You further undertake to pay for any damage or losses incurred during occupation or any extra cleaning costs incurred. Please report any breakages or damage to the company which occur during your stay. The company reserves the right to repossess the property if excessive damage has been caused by the hirer or a member of the party.

  13. Numbers in Party/Suitability/Eligibility
    The number of persons occupying a property must not exceed the maximum number stated in the property description unless by prior arrangement. If it does we may refuse to allow you to take possession of the property or require you leave before the end of the holiday. If this happens you will not be entitled to a refund or compensation.    The company reserves the right to refuse any booking which, in its opinion, is unsuitable for the property concerned.

  14. Guests with Impaired Mobility
    Guests with impaired mobility or other particular requirements should check with the company in advance to ensure that their requirements can be met.   Please call 01524 782092 or email info@tewitfieldmarina.co.uk

  15. Pets
    In properties identified as Pet Friendly one dog is permitted which   must not be left unattended in the property or on site at any time. The dog is not allowed in any of the bedrooms or on the furniture. Your dogs must be under strict control and on a lead at all times whilst on site. Any fouling on site must be cleared up immediately. Failure to do so may result in you being asked to vacate the premises without a refund or compensation for loss.

    You are responsible for any damage or excessive mess your dog may create. The company reserves the right to deduct monies for damage or extra cleaning that is required due to the guest’s pet. Please note, if you book a property that is not pet friendly but bring your pet and are asked to leave then no compensation/refund will be offered.

  16. Travel Cots/High Chairs
    Our properties have a cot and high chair available to hire for an additional fee. Please note that these need to be hired in advance and vary in age and style. They are for use by a small child aged under 24 months. NB: please take your own cot linen as this is not provided.

  17. Complaints
    If the hirer considers that he/she has cause for complaint, the matter must be taken up immediately with the Duty Manager at Tewitfield Marina so that an investigation can be carried out and corrective action be taken, if required. If the company considers the complaint to be valid then alternative accommodation may be offered or a refund of monies paid. No liability shall arise beyond a refund of monies paid to the company. Under no circumstances will the company entertain claims for compensation lodged by the hirer upon departure or after return home when it is no longer possible to investigate the complaint effectively or take corrective action.

  18. Data Protection - Privacy Policy 

    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

    We collect information about you for 3 reasons: firstly, to process any online orders/enquiries, secondly to provide news if you are a subscriber and thirdly to provide you with the best possible service.

    By adding your name to the newsletter subscription form you may receive occasional mail shots regarding special offers and new products that may be of interest to you. You will also be advised when an order was placed. We will give you the chance to refuse any marketing email from us.

    The type of information we will collect about you includes:

    • your name
    • order delivery address
    • phone number
    • email address

    We will never collect additional information about you without informing you of this beforehand. Online payments are via external secure services and are independant from our website. Please check the payment service's privacy policy and terms for detailed information.

    The data we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

    The personal information that we hold will be held securely in accordance with our internal security policy and the law.

    We will not share your information with any 3rd party, either in the EEA (European Economic Area) or outside this area.

    We may use technology to track the patterns of behaviour of visitors to our site or order processing. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening, although this may prevent online purchasing from being available to you. The information collected in this way can be used to identify you unless you modify your browser settings.

    If you have any questions/comments about privacy, you should contact us.

  19. Liability
    While the company makes every effort to ensure that property descriptions in its brochure and online are accurate, it cannot be held responsible for discrepancies which can occur as a result of changes made after publication. The company will not accept responsibility for inaccessibility to any attractions or area amenities mentioned in the brochure or website.

    The company shall not be responsible for any loss or damage which the holidaymaker may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.   Further, no responsibility is accepted for the personal belongings, car and its contents of the hirer or any member of the party during the holiday.

    For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the company's liability for the death or personal injury of any person caused by the negligence of the company or its employees or to attempt to exclude or limit the company's liability in any manner which would be unlawful.

    These terms & conditions shall be subject to the laws of the jurisdiction of England and Wales .

Contact Details

2 Lapwing House
Tewitfield Marina
Chapel Lane
Tewtifield
Carnforth
Lancashire
LA6 1JH

Tel: 01524 782092
Fax: 01524 782461

Mob: 07760 786270

Email: info@tewitfieldmarina.co.uk

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