Tewitfield Marina FAQs
Frequently asked questions
All you need to do is ask
You'll find answers to some of the most common queries right here. However, if you can't find what you're looking for, don't hesitate to get in touch - we'd be happy to help.
General
- Can I bring my dog?
Yes, you can. We have designated dog-friendly properties. There is a fee of £25 per dog per stay, and we provide a complimentary dog bed, towel, feeding bowls and a goodie bag!
- What time is check-in?
Check-in is from 4pm. However we do offer an early check in from 12pm. Please note that this is subject to availability and has to be booked prior to arrival.
- What time is check-out?
Check-out is 10am, although we do offer a late check-out of 12pm for £25. This is subject to availability and must be booked prior to arrival.
- What are the reception opening times?
Our office opening times are:
Monday and Friday: 9am - 7pm
Tuesday to Thursday: 9am - 5pm
Saturday and Sunday: 10am - 5pm
- What is the cancellation policy?
We recommend that you take out holiday insurance in case you need to cancel. You must call us immediately if you want to cancel a booking and follow this up in writing. If the booking has been made through a third party agent, the cancellation must be made through the agent. A full refund will be provided to the customer up to two weeks before arrival. However, a £10.00 administration charge will be added. This charge can be waivered at the discretion of the park manager. Cancellations within 2 weeks of arrival are non-refundable and non-transferable, unless the park manager deems it appropriate.
- How much will the deposit be?
The deposit will be 25% of the total booking price.
- I’m bringing a baby, are there cots available?
We do have travel cots and high chairs available on request, free of charge. However, you will need to provide your own bedding.
- Are there accessible facilities?
Please refer to our accessibility statement for details.
- Is there a washing machine on site?
There are washing machines in all of our properties.
- Is there good phone reception?
The signal at Tewitifled Marina varies depending on your network provider. The signal provided by Vodafone is excellent.
- What measures have you put in place regarding COVID-19?
All advice and regulations can be found on our COVID page here. We will continue to update this page.
