Tewitfield Marina

Terms and conditions

In these booking conditions “Tewitfield Marina ” , “Marina Holiday Cottages ” , “ we ” , “ us ” , “ our ” , and “the company ” means Tewitfield Marina Ltd. The contract entered into is between the company and the holidaymaker hereinafter referred to as “ you ” , “the hirer " , “the visitor ” or “the guest”. The contract is effective once confirmation of the booking has been by Tewitfield Marina Ltd.

Your booking

You can book online at www.tewitfieldmarina.co.uk and secure a holiday property by payment via a credit/debit card. If you do not have internet access or if you require a dog friendly property, please telephone to confirm that a property is available on the dates you require. Provisional bookings are at the discretion of the marina manager.

Please note your holiday is not confirmed until you have received a confirmation email from Tewitfield Marina. We reserve the right to refuse any booking before we have issued the confirmation. If you do not have access to email your confirmation will be sent in the mail.

Payment

Payment is accepted by credit/debit card or cheque (cleared at least 4 weeks before your arrival date), or gift voucher. All prices include Value Added Tax at the current prevailing rate.

When making a booking you will be asked to provide a 10% deposit to secure your reservation, without this your booking is not guaranteed. Your payment card will then be held on file, securely, until your reservation has concluded and the accommodation is deemed to be left in an acceptable manner (see damages section for further information).

Bookings taken within 4 weeks of the date of arrival require full prepayment. Bookings taken with more than 4 weeks lead time require a 10% deposit taken at the time of booking.

The balance will be taken automatically four weeks prior to the date of arrival from the same card details as the deposit unless customers call to provide an alternative card.

Cheques should be made payable to Tewitfield Marina Ltd and sent to Tewitfield Marina Ltd, 2 Lapwing House, Chapel Lane, Carnforth, LA6 1GP.

Failure to make a final payment of the balance of rental, and any other agreed costs or fees within the specified time would be treated as a cancelled booking. A reminder will be sent of the balance due and in the event of not receiving the required balance the holiday will be deemed to be cancelled and all payments made will be forfeited and the property made available for re-letting.

On receipt of your booking the main contact will be sent a confirmation of the booking and the main contact is then responsible for the balance of the full cost of the holiday.
Advertised prices are subject to change without notice, however, your price is guaranteed as at the time of booking.

Both your deposit and any other payment made towards your holiday are refundable up to 2 weeks prior to the date of your arrival. After which, any monies paid are non refundable.

Credit card payments

We accept most domestic debit and credit cards with the exception of AMEX, Diners and PayPal. There is no charge for payments made by debit/credit card or cheque.

Cancellation policy

We recommend that you take out holiday insurance in case you need to cancel. You must contact us immediately if you want to cancel a booking. If the booking has been made through a third party agent the cancellation must be made direct through the agent. A full refund will be provided to the customer up to 2 weeks before arrival.

Arrival and departure

Holiday properties are available from 4pm on the day of arrival and must be vacated by 10am on the day of departure.

Our reception office is manned 7 days a week. You can check in anytime after 5pm with our team.

Should you plan to arrive after office hours, please notify us so that we can arrange to send you your check in details via email and/or text message on the day of check in.

We operate a self check-in procedure in that the key to each property is in a key safe at the front door and directions on its use can be sent to you on request. The key should be returned to the key safe on your departure. The accommodation is let within the meaning of paragraph nine of the First Schedule to the Housing Act 1988 and there is no right of occupancy beyond the stated and agreed period.

One-night breaks

All accommodation is subject to minimum night requirement except during quiet periods. Please telephone us on 01524 782092 to enquire.

Parking

One car parking space is provided per property on a first come first serve basis. There is additional overflow parking at the far end of the estate.

Booking alterations by the company

If, for reasons beyond our control, we need to cancel or alter the booking arrangements we will make every effort to offer an alternative property if appropriate/available. If you do not wish to accept the alternative property offered, the company will return to you any monies paid whereupon the company’s liability will cease.

Noise or disruption

Tewitfield Marina endeavours to ensure that all our guests enjoy their stay. Consequently, we will not tolerate any disruptive noise, behaviour or abuse to our employees and/or other guests. We reserve the right to request guests and members of their party to vacate the premises/site should any behaviour of this nature occur. No refund or compensation will be made should we deem it necessary to request guests and members of their party to vacate the premises/site. Please do not fly drones when at the Marina.

Smoking

Tewitfield Maria operates a ‘No Smoking’ policy throughout all its accommodation. The company reserves the right to charge a cleaning charge of £150 to guests found to be smoking or there is evidence of smoking. If necessary, we reserve the right to request guests and members of their party to vacate the premises. No refund or compensation will be given should the company deem this action necessary.

Damage or losses

You are responsible for leaving the accommodation in good order and in a clean condition. You further undertake to pay for any damage or losses incurred during occupation or any extra cleaning costs incurred. Please report any breakages or damage which occur during your stay to the company. The company reserves the right to repossess the property if excessive damage has been caused by the hirer or a member of the party.

Numbers in party/suitability/eligibility

The number of persons occupying a property must not exceed the maximum number stated in the property description unless by prior arrangement. If it does, we may refuse to allow you to take possession of the property or require you leave before the end of the holiday. If this happens you will not be entitled to a refund or compensation. The company reserves the right to refuse any booking which, in its opinion, is unsuitable for the property concerned.

Guests with impaired mobility

Guests with impaired mobility or other particular requirements should check with the company in advance to ensure that their requirements can be met. Please call 01524 782092 or email info@tewitfieldmarina.co.uk

Pets

There are a limited number of Pet Friendly properties where up to two small dogs are permitted at a charge of £25 each. Dogs must not be left unattended in the property or on site at any time. The dog is not allowed in any of the bedrooms or on the furniture. Your dogs must be under strict control and on a lead at all times whilst on site. Any fouling on site must be cleared up immediately. Failure to do so may result in you being asked to vacate the premises without a refund or compensation for loss.

You are responsible for any damage or excessive mess your dog may create. The company reserves the right to deduct monies for damage or extra cleaning that is required due to the guest’s pet. Please note, if you book a property that is not pet friendly but bring your pet and are asked to leave then no compensation/refund will be offered.

Travel cots/high chairs

Our properties have a cot and high chair available to hire. Please note that these need to be hired in advance and vary in age and style. They are for use by a small child aged under 24 months. NB: please take your own cot linen and mattress as this is not provided.

Complaints

If the hirer considers that he/she has cause for complaint, the matter must be taken up immediately with the Manager at Tewitfield Marina so that an investigation can be carried out and corrective action be taken, if required.

If the company considers the complaint to be valid then alternative accommodation may be offered or a refund of monies paid. No liability shall arise beyond a refund of monies paid to the company. Under no circumstances will the company entertain claims for compensation lodged by the hirer upon departure or after return home when it is no longer possible to investigate the complaint effectively or take corrective action.

Liability

While the company makes every effort to ensure that property descriptions in its brochure and online are accurate, it cannot be held responsible for discrepancies which can occur as a result of changes made after publication. The company will not accept responsibility for inaccessibility to any attractions or area amenities mentioned in the brochure or website.

The company shall not be responsible for any loss or damage which the holidaymaker may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. Further, no responsibility is accepted for the personal belongings, car and its contents of the hirer or any member of the party during the holiday.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the company's liability for the death or personal injury of any person caused by the negligence of the company or its employees or to attempt to exclude or limit the company's liability in any manner which would be unlawful.

Read more